Quarterly measures. Monthly detail.
The scorecard tracks Greystone's agreed skills against operating targets. Q2 on-time delivery was 96%; June quality reached 91%. CCK records £184,200 of approved variation value, and aged WIP moved £312,000 on a memo basis. These indicators do not establish cash received or payback.
- Client
- Greystone FM Group
- Period
- Q2 2026 · April to June
- Prepared by
- S. Okoro, Skills Lead
- Approved by
- D. Farrow, COO · 30 June 2026
- Reference
- BTO-GFM-KPI-Q2
- Reads with
- QBR and Month 3 report
Illustrative example: fictional project and parties.
Overall skills performance
The meters mix Q2 on-time delivery with June quality, first-pass and turnaround measures, not one latest-month aggregate. Monthly CCK approved values are rounded to the nearest £1k; the QBR records £184,200 for Q2. Rates and quality scores are independently supplied illustrative metrics. Their denominators, weighting and assessment basis are not provided; they are not recalculated from prepared counts.
| Month | CCK approved value | Running total |
|---|---|---|
| Month 1 (April) | £42k | £42k |
| Month 2 (May) | £68k | £110k |
| Month 3 (June) | £74k | £184k |
| Q2 approved value | £184k | £184,200 in the QBR |
Performance by pack
Month 3 rates, quality scores, prepared counts and one pack-specific indicator. Margin Cockpit has the highest on-time and quality scores; Dispatch has the largest prepared count. These different indicators are not a like-for-like ranking.
| Pack | On time | Quality | Prepared | Standout measure |
|---|---|---|---|---|
| Commercial Control Kit™ | 97% | 89% | 32 | £74k approved in June |
| Margin Cockpit™ | 100% | 96% | 12 | Snapshot issued Day 2 |
| The Dispatch Desk™ | 95% | 90% | 43 | Ticket average 12 minutes |
CCK covers 14 contracts; the QBR's approved variation value concerns ten of them. Margin Cockpit consolidates the portfolio and Dispatch covers 42 sites. June handover on time reached 91%; memo aged WIP closed at £698k.
Month on month, with Q3 targets
The team's first three months running the skills. Every measure shows improvement or clean stability, with the target set for Q3 alongside.
| Measure | M1 Apr | M2 May | M3 Jun | Q3 target |
|---|---|---|---|---|
| Outputs prepared | 68 | 78 | 87 | 95 |
| On-time rate | 94% | 96% | 97% | 97% |
| Quality score | 88% | 90% | 91% | 92% |
| Items returned | 14 | 11 | 8 | 6 |
| Turnaround (days) | 2.4 | 2.1 | 1.9 | 1.8 |
| Approved variation value, CCK | £42k | £68k | £74k | £80k |
| Memo aged WIP over 60 days | £1.01m | £842k | £698k | £600k |
| Open actions | 8 | 6 | 5 | 4 |
| Governance breaches | 0 | 0 | 0 | 0 |
Rounded monthly approved values (£42k, £68k, £74k) sum to £184k; they do not establish the exact £184,200 total recorded in the QBR. Memo aged WIP moved £312,000 from £1.01m to £698k. Payment and overlap with the £89k invoice release are not established; these indicators are not combined as cash received. Costs are not netted, so net benefit and payback are not established. Read with the Q2 QBR and Month 3 report.
How each measure is defined
Measure meanings and stated sources below are illustrative, not a supplied calculation protocol. Pack and overall rates are not recomputed from prepared counts. The June quality score and separate first-pass measure both read 91%, but are not interchangeable with each other or the weekly share not returned, which includes pending items.
| Measure | What it counts | Basis | Source |
|---|---|---|---|
| On-time rate | Supplied delivery rate; denominator and weighting not provided | Target 95% | Weekly summaries |
| Quality score | Independently supplied illustrative score; assessment basis not provided | Target 90% | Reviewer decisions |
| First-pass approval | Separately supplied June measure; calculation basis not provided | Target 90% | Reviewer decisions |
| Turnaround | Working days from records filed to draft ready | Target 2.0 days | Skills run logs |
| Approved variation value, CCK | Approved value supported by CCK narratives, not cash received | Q2 £184,200 | Commercial Control Kit |
| Aged WIP over 60 days | Work-in-progress balance older than 60 days, memo basis | Q2 close £698k | Margin Cockpit |
| Outputs prepared | Count of drafts prepared across the three packs | Q2 233 | All packs |
| Governance breaches | Any breach of the agreed review gates or data handling | Q2 0 | Governance reviews |
The scorecard is prepared by S. Okoro and signed off by D. Farrow at each governance review. It reads with the Q2 QBR and the Month 3 Governance Report, and the Q3 targets shown are the baselines carried into the Month 4 Review on 3 August 2026.