Month 3 headline position across service delivery, quality, governance and forward planning.
| Metric | Month 1 | Month 2 | Month 3 | Target | Status |
|---|---|---|---|---|---|
| Items delivered | 68 | 78 | 87 | — | ↑ +12% |
| SLA compliance | 94% | 96% | 97% | ≥ 95% | Met |
| Quality score | 88% | 90% | 91% | ≥ 90% | Met |
| Items returned | 14 | 11 | 8 | — | ↓ Improving |
| Avg turnaround | 2.4 days | 2.1 days | 1.9 days | — | ↓ Faster |
| Governance breaches | 0 | 0 | 0 | 0 | Clear |
| Data incidents | 0 | 0 | 0 | 0 | Clear |
KPI performance for each active pack against agreed targets. All metrics measured over the June reporting period.
Commentary: Volume increase driven by two new contracts entering the variation cycle (Ashford DC and Riverside FM). Quality score at 89% — marginally below the 90% target due to three evidence bundles returned for missing supporting documents. Root cause: site teams not uploading diary extracts within the agreed 48-hour window. Mitigation: reminder issued to all site managers via T. Brennan.
Commentary: Strongest-performing pack. Monthly margin snapshot delivered on Day 2 for the second consecutive month. QBR board narrative draft issued on 25 June and accepted by D. Farrow with minor amendments. Variation pipeline summary added as a new recurring output from Week 11.
Commentary: SLA compliance at 95% — on the boundary. Two morning handovers delivered late (07:42 and 07:38) due to Harland Properties BMS overnight data feed delays. Root cause confirmed with Harland IT — feed schedule adjusted from Week 12. Expect full compliance from July. Priority mapping accuracy improved following the P2/P3 classification clarification in Week 11.
Review gate compliance, data handling adherence and control framework status for the reporting period.
| Gate | Description | Frequency | Month 3 Status |
|---|---|---|---|
| G1 | Internal quality review before output handover | Every item | 100% passed |
| G2 | Client review and acceptance | Every item | 91% first-pass |
| G3 | Weekly delivery summary issued by 14:00 Friday | Weekly | 4/4 on time |
| G4 | Monthly governance report issued by 1st Monday | Monthly | Issued 7 Jul |
| G5 | Data handling compliance — no unauthorised access | Continuous | No incidents |
| G6 | Escalation protocol followed for all L2+ events | As required | No L2+ events |
| Control | Status | Notes |
|---|---|---|
| Data received via approved secure channels only | Compliant | All uploads via encrypted workspace |
| Access restricted to named delivery team | Compliant | No access changes in period |
| Processing logs maintained | Compliant | 87 items logged |
| No data retained beyond engagement scope | Compliant | Month 1 working files archived per schedule |
| No subcontracting of data processing | Compliant | All processing by Built AI team |
Open, overdue and closed actions from the reporting period. Overdue items are escalated to the Engagement Lead.
| Ref | Action | Owner | Due | Status |
|---|---|---|---|---|
| A-017 | Harland BMS data feed schedule adjustment — confirm fix applied | L. Osei / Harland IT | 14 Jul | Overdue (from W12) |
| A-019 | Site diary upload SOP — reissue reminder to all site managers | T. Brennan | 10 Jul | Overdue |
| A-021 | P2/P3 priority mapping matrix — update Dispatch Desk template with Harland SLA v2.1 | Built AI (R. Chen) | 18 Jul | On track |
| A-022 | Q2 QBR follow-up actions — document and distribute | Built AI (J. Whitmore) | 11 Jul | On track |
| A-023 | RAMS Factory new use-case assessment — draft for COO review | Built AI (J. Whitmore) | 25 Jul | On track |
| Ref | Action | Closed | Result |
|---|---|---|---|
| A-011 | Variation narrative template v2 — incorporate QS feedback | 4 Jun | Template updated, deployed from Week 10 |
| A-012 | Dispatch Desk morning handover format — add overnight callout summary | 7 Jun | Format updated, positive feedback from T. Brennan |
| A-013 | Margin Cockpit — add variation pipeline summary as recurring output | 10 Jun | First issue Week 11, accepted |
| A-014 | Data ingestion validation — add file-size check for corrupt uploads | 12 Jun | Automated check deployed |
| A-015 | CCK evidence bundle — standardise document index format | 18 Jun | Index template v2 deployed |
| A-016 | Q2 QBR pack — draft and issue for COO review | 25 Jun | Issued on schedule, accepted with minor amendments |
Forward-looking recommendations from the Built AI delivery team for the Month 3 governance review discussion.
Two actions (A-017 BMS feed, A-019 site diary SOP) are overdue. Both are client-side dependencies. Recommend escalation to T. Brennan and L. Osei at the governance review with a hard close date of 14 July to prevent recurrence.
During Month 3 delivery, Built AI identified recurring mobilisation delays across three Greystone contracts linked to RAMS production bottlenecks. Recommend a formal new use-case assessment for RAMS Factory™ as a fourth pack. Draft assessment to be issued by 25 July (Action A-023).
CCK quality score at 89% is marginally below target. Root cause is missing site diary inputs, not output quality. Recommend a structured data-readiness checklist for site teams to complete before the Monday upload window, reducing revision cycles.
Morning handover SLA (07:30) has been missed twice in 3 months, both due to late external data feeds. Recommend either adjusting the SLA to 07:45 or formalising the Harland BMS feed SLA as a dependency — so the root cause is tracked in the right place.
Key dates, planned activities and governance touchpoints for Month 4.
| Date | Activity | Owner |
|---|---|---|
| 7 Jul | Month 3 Governance Review (this meeting) | Built AI + Greystone Leads |
| 11 Jul | Q2 QBR follow-up actions distributed | J. Whitmore |
| 14 Jul | Hard close date for overdue actions A-017, A-019 | L. Osei / T. Brennan |
| 18 Jul | P2/P3 priority mapping template update deployed | R. Chen |
| 25 Jul | RAMS Factory new use-case assessment draft issued | J. Whitmore |
| 4 Aug | Month 4 Governance Review | Built AI + Greystone Leads |