The job as the engineer sees it
Ticket TKT-2026-03847 exactly as it reaches the engineer's mobile device - the fault and the asset, the priority and the SLA clock, site access and key holders, the safety flags, the on-site tasks and the van stock to carry. One field-ready view, so the job is worked from a single screen and nothing is retyped on site.
- Client
- Aldgate Borough Council · 42 buildings
- Site
- Aldgate Central Library
- Reference
- TKT-2026-03847
- Priority
- P2 · urgent
- Assigned to
- D. Okonkwo
- Dispatched by
- Sentinel FM Ltd · via BuiltAI
Illustrative example: fictional project and parties.
Roof leak, active ingress - Aldgate Central Library
This is ticket TKT-2026-03847 as D. Okonkwo received it on the mobile app: a P2 roof leak with the SLA clock already running. Priority and deadline come first, then site access, the safety flags and the tasks to work the job.
- Fault
- Roof leak, active ingress, recurring
- Asset
- Northeast roof valley gutter
- Location
- First floor, northeast corner
- Response target
- 4 hours, P2 urgent
- Fix deadline
- 17:14 today
- Fix remaining
- 6h 36m at the documented 10:38 arrival, before the 17:14 deadline; remaining time, not achieved fix duration.
On arrival: water ingress at the northeast corner, first floor, with two saturated ceiling tiles and water pooling to roughly 50mm. Contain the ingress and make the area safe before tracing the source at the valley gutter.
Getting on site
- Address
- 14 Corporation Street, M4 2FB
- Site contact
- Karen Whitfield · 0161 438 2201
- Roof access key
- Jim Doyle · 07700 412 883
Roof access is held by the key holder: call Jim Doyle to confirm the key is available before working at height. Karen Whitfield is the on-site contact for the affected first-floor area.
Safety flags - read before you start
A socket and a lamp are within 1.5m of the ingress. The lamp has been isolated by site staff: confirm the isolation yourself before working the area.
No external modifications without listed-building consent. Temporary internal weatherproofing only until consent is confirmed with the client.
Third reactive call at this valley gutter in 7 months. Assess for a permanent repair rather than another temporary patch, and record it for the asset history review.
RAMS carried: RAMS-WH-004 · Working at height RAMS-GR-012 · Wet conditions
On-site tasks
- Confirm electrical isolation.
Check with site staff that the lamp near the ingress is isolated, and that the socket is safe, before entering the affected area.
- Make safe and contain.
Contain the active ingress, protect the floor below, and remove the two saturated ceiling tiles.
- Access the roof.
Reach the northeast roof valley gutter under RAMS-WH-004, working at height, in wet conditions under RAMS-GR-012.
- Trace and stop the leak.
Clear the valley gutter, trace the ingress source, and apply temporary weatherproofing with flashing tape.
- Record the evidence.
Photograph the defect and the temporary repair for the evidence pack that supports the SLA record.
- Assess for a permanent repair.
With three calls in 7 months, note the scope for a permanent repair and flag it for the asset history review.
Van stock and sign-off
Every part and PPE item this fault calls for was checked against the ticket before dispatch, so the leak can be contained and the area made safe in a single visit.
Van stock carried, checked at dispatch: Flashing tape Replacement ceiling tiles Silicone sealant Working-at-height PPE
| Stage | Name | Signature | Date / time |
|---|---|---|---|
| Attended on site | D. Okonkwo | ||
| Work accepted, site | Karen Whitfield |