Dispatch Desk · Weekly Performance Report (WPR) · Worked example Aldgate Borough Council · 42 buildings · 180 calls/mo · TKT-2026-03847 threaded · May 2026 (Month 18) · SLA 96.7% · DDP defended £800

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Weekly Performance Report

Week 3 summary for the Aldgate account — call volumes, SLA compliance, open tickets, key events, engineer utilisation, and actions for the week ahead.

CLIENT: Aldgate Borough Council · 42 buildings
REFERENCE: ALD-WPR-W3-M18
PREPARED BY: Sentinel FM Ltd (via Built AI)
PERIOD: May 2026 · Month 18

WEEK 3 — 12–18 MAY 2026

Weekly Performance Summary

CALLS RECEIVED

CLOSED

OPEN

97.8%

SLA THIS WEEK

Key events this week: TKT-03847 (library roof leak, P2) — attended by D. Okonkwo, temporary repair, follow-up WO raised. TKT-03842 (pool pump failure, P1) — resolved same day, pump motor replaced from stores. TKT-03829 deduction defence submitted to client.

Actions for next week: Chase H. Marsden response on TKT-03829 defence. Schedule Riverside Leisure plant room survey (account manager). Clear 5 overdue PPM tasks (w/c 2 June target). Follow up on listed building consent application for WO-00847.

Metric	W3	W2	W1	Trend
Calls received	46	42	38	↑
SLA compliance	97.8%	95.2%	97.4%	↑
First-visit fix rate	80%	76%	78%	↑
Avg P2 response	2h18m	2h45m	2h22m	↑
Open tickets (end of week)	8	6	5	↑