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INTELLIGENT WORKFLOWS FOR M&E CONTRACTORS
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Operational Intelligence Audit · Stage 01

Discovery
Questionnaire.

A short, structured picture of how your business runs today - from the first enquiry through to the paid invoice - so our first conversation is spent on where AI adds the most value, not on gathering the basics.

Company, name and email are needed only if you choose to submit it back to us · hello@built-ai.io

Sent over an encrypted connection, stored in the UK/EU, and read only by the BuiltAI team working on your audit. Prefer not to send it at all? Save as PDF works entirely in your browser — nothing leaves your computer.

Completion
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Readiness/100Awaiting Input
Full questionnaire: showing every section.
Sections · 0/1201 The Business At A Glance0%
How to use this

Estimates are completely fine - rough numbers tell us everything we need. Fill it in on screen (the bar tracks your progress), then either Save as PDF and email it back, or hit Submit to BuiltAI at the end. Around 15 minutes; the ★ questions matter most if you're short on time.

01
The Foundations

The Business At A Glance

The basics that size the engagement and tell us what kind of operation we're looking at.

What Does The Business Do? (in a sentence or two)

Sector / Trade

Years Trading

Coverage / Region

Annual Turnover

Annual Profit / Margin

Client Mix (B2B / B2C %)

Office / Back-Office Headcount & Roles

Field / Delivery Headcount

Rough Monthly Cost Of Premises + Back-Office Staff (optional - turns "save cost" into a target)

02
Demand

How Work Comes In

Your front door - where enquiries and opportunities originate, and how the first response happens.

Priority question. How Does Work Come In? (tick all that apply)

Enquiries / Tenders Per Month

% Converting To Won Work

CRM / Pipeline Tool (or none)

Who Handles The First Response, And How Fast?

Out-Of-Hours Handling - Any Enquiries Lost?

Priority question. Where Does Your Revenue & Effort Come From? (label each line; percentages should each total ~100%)

Service line / work type% of revenue% of team timeAvg. job value
Total Should Reach ~100%0%0%
03
Conversion

Winning The Work

How an enquiry or tender becomes a priced, professional proposal - and how often it lands.

Who Prices / Estimates / Tenders?

What Tools Do You Quote / Tender With?

Priced From A Price Book, Experience, Or A System?

Avg. Time To Produce A Quote / Tender

Win Rate

How Detailed / Consistent?

Priority question. Your Single Biggest Frustration In Winning Work?

04
Operations

Delivering The Work

How work is scheduled, resourced and tracked from won to complete.

How Is Work Scheduled & Resourced?

How Is Work Allocated To People / Teams?

How Do You Know, In Real Time, What's In Progress And Where?

Do You Use A Job / Project Management System?

What Tools Do Field / Site Teams Use?

Your Biggest Delivery Bottleneck?

05
The Paperwork

Reporting & Documentation

The documents the business produces - often the heaviest, most automatable workload.

What Documents Do You Produce? (tick all that apply)

Who Produces Them, And How Long Does Each Take?

Roughly How Much Time Per Week On Documents?

Any Client-Mandated Formats, Standards Or Portals?

Where Do Templates Live / How Is Version Control Handled?

06
Commercial

Invoicing, Cash & Control

How completed work turns into cash - and how visible margin is along the way.

Accounting System? (Xero / Sage / QuickBooks / other)

How & How Soon Are Invoices / Applications Raised?

POs / Client Portals / Payment Terms?

How Are Variations / Change Control Handled?

Typical Debtor Days / How Is Payment Chased?

Can You See Margin Per Job / Project / Client?

07
Retention

Service & Aftercare

Everything after the work is done - where repeat revenue and reputation are won or lost.

Who Sends Confirmations / Updates / ETAs - Automated Or Manual?

Guarantees / Warranties - And How Are They Tracked?

How Are Renewals / PPM / Repeat Customers Followed Up?

Do You Capture Reviews / NPS / Feedback?

Roughly What Share Of Work Is Repeat / Retained?

08
The Stack

Systems & Data

What you run the business on today - and what we'd be replacing or connecting.

List Your Main Systems & Tools

Priority question. List The Key Spreadsheets You Run The Business On

Do Your Systems Talk To Each Other? (any integrations)

The Single Most Manual, Time-Consuming Task Each Week?

Anything That Already Works Well That You'd Want To Keep?

09
The Team

People & Capacity

Where time goes today, and what you'd redeploy it to if it were freed up.

Back-Office Roles & Roughly How Their Time Splits

Who's Most Overloaded / The Bottleneck Role?

Key-Person Dependencies (only one person can do X)

If You Freed Up Admin Time, Where Would It Go?

What's Currently Capping Growth?

10
Diagnostic

AI-Readiness Self-Score

Rate where the business sits today on each dimension - the labels under each scale show what 1 and 5 mean. The score builds as you go; it's indicative, and gives us a shared starting point for the audit.

Single Source Of TruthOne connected system vs scattered spreadsheets
ScatteredUnified
Data Quality & AccessClean, findable, reliable data
PoorExcellent
Process ConsistencyDocumented, repeatable ways of working
Ad-HocDocumented
Customer CommunicationTimely, automated, professional comms
ManualAutomated
Financial & Margin VisibilityCan you see profit per job in real time?
NoneReal-Time
Team CapacitySpare capacity vs everyone maxed out
Maxed OutHeadroom
Reporting & Document LoadHow much manual paperwork the team carries
Heavy / ManualLight / Automated
Appetite For ChangeReadiness to adopt new ways of working
ResistantEager
Readiness Profile
Your readiness profile across the eight dimensionsNo dimensions rated yet. Rate each dimension above to build the profile.12345678
Readiness rating by dimension
DimensionRating out of 5
Single Source Of TruthNot rated
Data Quality & AccessNot rated
Process ConsistencyNot rated
Customer CommunicationNot rated
Financial & Margin VisibilityNot rated
Team CapacityNot rated
Reporting & Document LoadNot rated
Appetite For ChangeNot rated
0 / 100
Awaiting Input
Rate the 8 dimensions above to see a score
Your own self-assessment - indicative, not a benchmark, and not scored against anyone else. We validate it together during the audit.
1Single Source Of Truth2Data Quality & Access3Process Consistency4Customer Communication5Financial & Margin Visibility6Team Capacity7Reporting & Document Load8Appetite For Change
11
Direction

Goals & Priorities

So we aim the audit at what actually matters to you.

Priority question. Primary Objective(s) For The Next 12 Months

If You Could Automate One Thing First, What?

What Does Success Look Like, And How Is It Measured?

Timeline - And What's Driving It?

Budget Range In Mind? (optional)

What Worries You About AI, Or Why Might It Not Work?

Who Else Is Involved In The Decision? (optional)

Anything Else You'd Want Us To Know Before We Speak?

12
Evidence

Supporting Documents

Only if it's easy - real examples let us come to the call with a tailored before / after rather than working from description. Tick what you have, and attach the files below if you're submitting online.

Attach Them Here (optional · up to 6 files · 4MB each, 4MB total)

Please redact before you send.Real examples help, but we do not need anyone's name, email address, phone number or home address to read them — black them out, or send a page with the details removed. If a document names your customers or your staff, we become responsible for that copy, and the less of it there is, the better for everyone. We delete anything you send us after 6 months, or sooner if you ask. Never send anything you are not free to share.

Attached files are emailed to us with your answers. Saving as PDF instead? Email the documents to hello@built-ai.io.

13
The Payoff

Your Discovery Snapshot

Built automatically from your answers - an at-a-glance view we will validate together. Indicative only.

AI-Readiness
0 / 100
Awaiting Input
No dimensions rated yet
Complete Section 10 to see your focus areas.
Where Revenue Comes From
Complete Section 02 to see your revenue split.
Suggested Starting Point
Complete the questionnaire to see where we would suggest starting.
What Happens Next

Send this back and we will review it before the call - arriving with a tailored view of where AI adds value first, your likely starting point, and what a short, costed audit would cover. No commitment.

Prefer us to have it digitally? Submit it straight to BuiltAI - or use Save as PDF above and email it back. Either works.

Before you send this. We use your answers to prepare for your audit call and to produce your readiness score. They are stored in our database and emailed to our own enquiries mailbox; outside BuiltAI they are handled only by the service providers on our sub-processors page. We keep them for 24 months, then remove everything that identifies you; documents you attach are deleted after 6 months. Our lawful basis is legitimate interests — you can object at any time via privacy@built-ai.io. Full detail in our privacy notice.
built-ai.io · hello@built-ai.ioBuiltAI · Operational Intelligence Audit · Discovery
Step 1 of 13The Business At A Glance