Industries · FM
Operate your contracts with confidence — service desk, evidence, SLA recovery and obligations in one governed system.
Below: the proof engine running on an illustrative specimen — the live run critiques your real document.
Triage & dispatch draft
Triage P1 — life-safety adjacent: emergency lighting circuit suspected. Dispatch engineer with PPM kit; SLA clock 2 hr response, 4 hr fix.
Hold flagged. Verify the EM spur on circuit drawing C-EL-04 before isolation — do not isolate on assumption. FLAG, don't fix.
SLA constraint. Site opens in 4 hours with a tenant escalation pending — the P1 comms template goes out at engineer arrival.
All names, references and figures are illustrative specimen content.
Where control breaks down
Recommended packs
Service Desk AI surfaces ticket-level pressure before it breaches SLA; the Obligations Register turns the contract appendix into named owners and notice triggers; the Margin Cockpit pulls both into a board-ready monthly rhythm.
Dispatch Desk
Improve triage and SLA evidence
Governed scripts, escalation triggers, ticket completeness and QA scoring.
Explore pack →
Contract Obligations Register
Make contract obligations operational
Owners, deadlines, evidence requirements and compliance actions for every clause.
Explore pack →
Margin Cockpit
Make performance board-ready
Pipeline, delivery, QA, finance and pack performance reporting in one rhythm.
Explore pack →Representative impact
−42%
Indicativereduction in ticket QA defects
+15pts
Indicativeimprovement in client SLA scorecards
8 hrs
Indicativesaving per month on board reporting
Representative leakage model — example only. Actual findings depend on contract value, data quality and commercial process maturity.
Voice of FM
The triage cohort view changed how my team leaders started the morning - we knew which tickets were about to breach before they did, not after.
Obligations turned from a contract appendix nobody read into a dated list of named owners. PPM compliance gaps stopped landing as client-meeting surprises.
The board pack used to take three days to assemble by hand. The monthly cadence now runs against a structure - my finance lead spends time on commentary, not collation.
Representative scenarios mapped to FM workflow packs
The Dispatch Desk
Service desk SLA recovery
Multi-site IFM operator with inconsistent triage and weak ticket QA against client SLA scorecards.
Read the scenario →Margin Cockpit
Margin movement traceability
Mid-market construction operator with monthly margin deltas explained inconsistently to the board.
Read the scenario →Get started
Book a readiness call to map where the FM pressure points sit — or start by running the proof on one of your own documents.